I am Chinodebum Ofodile: In my enriching one-year journey at DLM Capital Group, I wore multiple hats, namely a Digital Banking Specialist, an Automated Banking Officer, and most importantly, a
Customer Experience Officer In my role as a Customer Experience Officer, I was the voice of our customers within the
organization.
I handled customer complaints with empathy, always striving to provide timely and effective solutions. I kept meticulous records of customer interactions, which helped in refining our strategies to enhance customer satisfaction. I took the initiative to follow up with customers, ensuring their issues were fully resolved and they were satisfied with our services. This not only helped in retaining customers but also in creating a positive image of the bank.
The monthly performance reports provided me with a deeper understanding of the
bank’s operations and customer behaviour. Analysing these reports and identifying
trends was a challenging yet rewarding experience.
My colleagues and I worked as a team, always ready to help each other, making it a great learning environment. The supportive and collaborative work culture at DLM Capital Group made my experience truly rewarding.
