Yes. All you need to do is enter the required details and apply for a loan on the go. Our minimum loan amount is N5,000 and the upper limit for a new customer is N5,000,000.
Customers can apply for the card by filling out an application form or applying online at the bank's website. All Sofri account holders are eligible for a Sofri Card.
You can download the Sofri Mobile App from Google Play Store or Apple App Store.
Yes, downloading the app from Google play store or App store comes at no cost.
Step 1: Enter your phone number and email address, then tap “Create Account”.
Step 2: You will be redirected to the OTP page. An OTP (One-Time Password) will be sent to your registered phone number or email. Enter the OTP to continue.
Step 3: Fill in your personal details, including:
Step 4: Log in using the username and password you created.
To upgrade your account to Tier 2 – Enter a valid NIN
To upgrade to Tier 3 – Provide your address, once the address is verified, your account is upgraded to Tier 3.
Download the app and follow the registration instructions using your account details and DOB.
Yes, you can view your full transaction history by navigating to More > Transaction History. This section provides details of all your transactions.
Log into your Sofri account.
Go to Settings.
Select “Request Bank Statement”.
Choose the start date and end date.
Tap “Request Statement”.
Select Forgot Password on the settings page to reset password securely.
After three failed attempts, your account will be locked. Please contact support: hello@sofritrustmicrofinance.bank to activate your profile.
Yes, fingerprint and facial recognition are supported on compatible devices.
Yes, you can pay bills and make utility payments directly on the mobile app.
Automated reversals are immediate. If an immediate reversal does not happen, rest assured that reversal will happen within 24 hours of transaction.
Debited for Card Transaction?
Automated reversals are immediate. If an immediate reversal does not happen, it takes 48-72 hours to get a reversal.
If not reversed, kindly contact us via any of our support channels.
Support Channels:
You may experience delays due to poor network coverage from your service provider.
We recommend:
You may experience delays due to poor network coverage from your service provider.
We recommend:
A transfer may remain pending due to delays from the recipient’s bank or temporary system downtime.
Please wait patiently.
If the transfer remains pending for an extended period, failed transactions are typically reversed within 24 hours.
To request a loan on the Sofri App:
Loan eligibility depends on:
₦5,000 – ₦100,000 depending on eligibility and credit profile.
Typically, less than 5 minutes.
Rates vary by credit profile, loan amount, and duration. They are displayed upfront before acceptance.
Late fees apply, credit score may be affected, and future loan eligibility reduced.
We provide a range of loan options tailored to your needs:
Private Sector Loan (For employees earning ₦200,000+, with a valid official email address (other T&Cs apply).
Public Sector Loan (For government workers)
Nano Loan (Quick loans from ₦5,000 to ₦100,000 directly on the Sofri Mobile App. Download here: http://onelink.to/newsofriapp)
SME Loan (For small businesses.)
No. USSD works on all mobile phones and does not require internet or data.
Check your network signal, ensure you dial the correct code, and try again.
If the issue persists, contact customer support.
You can contact us for assistance via any of our support channels:
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